FAQs

FAQs

Straight answers to the questions families ask most — without jargon, sales language, or funeral‑home clichés


Families don’t need a textbook.


They need clarity.


These are the questions we hear most often, answered in plain language.

  • What do I do first when someone dies?

    Call us.


    We’ll walk you through the immediate steps and tell you exactly what needs to happen now — and what can wait.


    You don’t have to have anything figured out before you call.

  • Do you handle everything, or do I need to call multiple places?

    We handle everything that involves your loved one:

    • bringing them into our care
    • paperwork and permits
    • coordinating with doctors or the 

    Medical Examiner

    • preparing for burial or cremation

    You don’t need to manage multiple calls or agencies.


    We take care of the logistics.

  • Do you operate your own crematory?

    Yes.


    Your loved one stays in our care the entire time.


    We don’t outsource cremation to third‑party facilities.

  • Do I have to have a service?

    No.


    Some families choose a service.


    Some don’t.


    Some wait and do something later.


    There’s no “right” choice — just what feels right for your family.

  • If we do want a service, where does it happen?

    Anywhere you choose:


    • a church
    • a home
    • a park
    • a community space
    • a graveside
    • a place that mattered to the person

    We don’t maintain a chapel, and that’s intentional.


    You’re not limited to whatever room is available at a funeral home.

  • Do you help plan the service?

    We help with the parts that involve your loved one and the logistics.


    You choose the location, the format, and the content.


    We’re here to support — not to run the event.

  • What does cremation actually involve?

    Cremation is a controlled, private process that takes place one person at a time.


    We handle identification, permits, preparation, and the cremation itself.


    If you want a detailed explanation, we’re happy to walk you through it step‑by‑step.

  • How long does the process take?

    It depends on:

    • doctor signatures
    • Medical Examiner involvement
    • required permits
    • your family’s decisions

    We’ll give you a realistic timeline based on your situation — not a generic estimate.

  • What if family members disagree about decisions?

    This happens more often than people admit.


    The law is very clear about who has the authority to decide.


    We explain the legal next‑of‑kin order and help keep the process calm and manageable.

  • What should we do with belongings?

    There’s no deadline.


    Start with the easy things.


    Save the emotional items for later.


    Keep what matters.


    Let go of what doesn’t.


    We can help you understand what documents to keep and what can be released.

  • What happens to the ashes after cremation?

    You can:

    • keep them
    • scatter them
    • divide them
    • place them in a cemetery
    • do something meaningful later

    There’s no timeline and no pressure to decide immediately.

  • Can we ask questions later, even months after everything is done?

    Absolutely.


    Families come back to us all the time with questions about paperwork, scattering, belongings, or next steps.


    We don’t disappear after the service.

If You Remember Nothing Else


You don’t have to know the right questions to ask.


You just have to call.


We’ll walk you through the rest.